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Contact Us

Thank you for stopping by today! If you've landed on this page you either have questions about your order or you're looking for a way to get in touch with us.

 Before you contact us, please go through our very detailed Frequently Asked Questions page here. (most questions are answered there).

 If you wish to request a design for a unique product or a large order for a special event, please email us at

If you've gone through the FAQ page already and still don't have an answer to your question, please feel free to email


Alternatively, you can also visit our support desk to open up a ticket with us there.


Order Support - Tracking Your Order

If you have placed an order with, but it hasn't been delivered yet you can track your order here.


Note: Everything on is custom designed by sellers, so it does take a little bit of time for us to process and ship the order out to you. (For more info on this visit the FAQ.)


For any other concerns with your order please email Include any order details you can, and if possible, a copy of the email that was sent to you from us when you ordered your item.


Alternatively, you can also visit our support desk to open up a ticket with us.


DMCA & Takedown Notices


At Kojin Castle, we have a full team of people who review campaigns to make sure that if any sellers are using infringing content that the campaigns will be reviewed and then taken down. If you have concerns about any campaigns on our website, please contact with the campaign URL and the reason why you have issues with the content. We take this very seriously. For any infringements, trademark violations, or DMCA notices please send your letter to


All Company Contact Information


By email


NOTE: Since all of our transactions and business take place digitally, we do most of our communication digitally. Email is the best way to reach us and the mail address should only be used to communicate documents or items that are not transferable by email.


Thanks again for stopping by If you need to contact us for anything, please email


Have a great day,


Kojin Castle Team